A day in the life of IT Soltech Engineer: Graham Coulston

Name: Soltech IT Ltd
Address: Westway Farm, Bishop Sutton, Bristol, BS39 5XP, GB
Telephone: 01275 277 299

Soltech IT • 30 September 2016

Our engineers are highly dedicated to providing our customers with a personalised service. This month we give our existing and potential clients a look at a day with our engineer Graham Coulston.

Describe your job at Soltech IT? What do you as an engineer do on a day to day basis?

I am one of a number of engineers that form part of our very pro-active support team. My day is spent helping our clients with IT related support issues and new system installations.

What kind of skills do you need to be effective in your role?

Obviously, good people skills go a long way, as does the ability to listen to our client’s needs. However, as with everyone in the support team, the most import skill of all is our technical knowledge and ability to use this knowledge to resolve client issues or create solutions to business processes.

What are your favourite tools to get the job done?

We use a remote connection tool called ‘LogMeIn’, it’s a powerful tool that allows us to control client systems from our offices, which means I can respond to client request instantly from my desk allowing problems to be fixed in a matter of minutes.

What do you enjoy most about your job?

I get paid for doing something I love to do — how much better can it get?

What’s your favourite piece of tech or gadget?

My favourite piece of tech at the moment is my NAS box. It basically allows me to store my entire movie collection in one central location.

If you could improve one thing at Soltech IT, what would it be?

That’s a good question…. Whilst our 100Mb broadband connection is good, it would be nice to have 200Mb. (don’t worry Graham it has already been ordered).

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